I am not, nor have I ever been, employed by Kephyr, but their software Bazooka is hands down the best anti-spyware program I have yet to see on the 'Net, largely because it relies on you, the user, to do most of the work eliminating the cursed infestations. I find Norton and its ilk to be nearly as intrusive as the programs they battle, but Bazooka is something you can run when you suspect a problem, then debug yourself. I once happened upon an Internet cafe in Guatemala in which several programmers were attempting to cure the computers, and the look of shock and joy on the employee's face when I told him that I had fixed at least one of their terminals was priceless. Use Bazooka to determine the cause of your woes, then use the Kephyr website (linked to from the program) to manually eradicate the directories and registry keys created by spyware programs.